Sybet Privacy Policy – How We Handle Your Information

1. Introduction

This Privacy Policy explains how Sybet ("we", "us", "our") collects, uses, stores, and protects personal information when you use the Sybet platform at sy bet.best, its mobile application, and related services.

We are committed to handling your personal data with care and transparency. This policy is written in plain language so you know exactly what we do with your information — no complicated legal jargon designed to obscure what is actually happening.

By registering an account or using the Sybet platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

We collect information in three ways: information you give us directly, information generated automatically when you use the platform, and information from third-party services involved in running the platform.

2.1 Information You Provide

• Registration details: Full name, date of birth, email address, mobile number, and residential address provided when you create your Sybet account.
• Identity verification documents: A copy of your CNIC or other government-issued photo ID when you complete the KYC (Know Your Customer) verification process required before withdrawals.
• Payment information: Details entered when making a deposit or withdrawal — including mobile wallet numbers (JazzCash, Easypaisa), bank account details for Raast or Bank Transfer, and card details where applicable. See Section 5 for how payment data is handled specifically.
• Communications: Any messages, queries, or complaints you send to Sybet support via live chat or email. We keep records of these communications to provide consistent support and resolve disputes.
• Responsible gaming preferences: Deposit limits, session reminders, and self-exclusion settings you configure in your account.

2.2 Information Collected Automatically

• Device and browser data: Your IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited on the Sybet platform, games played, bets placed, time spent in sessions, and features used.
• Cookies and similar technologies: See Section 6 for a full explanation of how we use cookies.
• Log data: Server logs that record access times, errors encountered, and actions taken on the platform. These are used for security monitoring and technical troubleshooting.

2.3 Information from Third Parties

We may receive additional information about you from identity verification providers used during the KYC process, and from payment processors used to handle your PKR transactions. This information is used only for the purpose for which it was shared — verifying your identity or completing a payment — and is not used for marketing or profiling.

3. How We Use Your Information

We use your information only for legitimate purposes directly related to providing and improving the Sybet platform. The table below summarises the main uses:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not build advertising profiles based on your betting behaviour to sell to third parties.

4. Sharing Your Information

Sybet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your information only in the following circumstances:

4.1 Service Providers

We work with carefully selected third-party service providers who process data on our behalf to help us run the platform. These include:

• Payment processors: JazzCash, Easypaisa, Raast-connected banks, card processors, and other PKR payment channel operators. These providers receive only the data necessary to complete your transaction.
• Identity verification providers: Services that help us verify your CNIC and confirm your identity as part of the KYC process.
• Platform infrastructure: Cloud hosting and content delivery providers who store and serve the platform. These providers access data only to the extent necessary to provide their infrastructure services.
• Customer support tools: Software used to manage and respond to support requests and live chat conversations.

All third-party service providers we work with are required to handle your data securely and use it only for the specific purpose for which it was shared.

4.2 Legal Requirements

We may disclose your information if required to do so by applicable law, court order, or legal process. We may also disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Sybet, our players, or others — for example, in cases involving fraud investigation or platform security.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Sybet's business, your data may be transferred as part of that transaction. If this occurs, the acquiring entity will be required to honour the commitments made in this Privacy Policy.

5. Payment Data

Sybet takes payment data security seriously. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, or a card, the payment transaction is processed by the relevant certified payment processor. Sybet does not store your full card number, CVV, or mobile wallet PIN on its own servers.

What Sybet does retain is a record of the transaction — the amount, date, payment method type, and a reference number — which is necessary for account management, dispute resolution, and compliance with financial record-keeping requirements. These transaction records are stored securely and are accessible only to authorised Sybet staff for legitimate purposes.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit the Sybet platform. We use them to make the platform work properly and to understand how players use it so we can keep improving.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle things like keeping you logged in during a session, maintaining your preferences, and ensuring secure page transitions. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the platform — which pages are visited most, where players drop off, and how features are used. This data helps us identify areas for improvement. No personally identifiable information is collected through analytics cookies.
• Functional cookies: Remember your preferences such as language settings and game display options so you do not need to reconfigure them each visit.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Bear in mind that disabling essential cookies will affect your ability to use the Sybet platform — you may not be able to stay logged in or complete transactions properly.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The retention period depends on the type of data and the reason it was collected:

• Account and registration data: Retained for the life of your account and for a period of up to 5 years after closure to comply with financial record-keeping and anti-fraud obligations.
• Transaction records: Kept for up to 7 years to meet financial compliance requirements. This includes deposit and withdrawal history.
• Support communications: Retained for up to 3 years after the matter is resolved, in case follow-up is needed.
• Identity verification documents: Retained for the duration required by applicable KYC obligations, and securely deleted thereafter.
• Usage and analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer required, it is securely deleted or anonymised. If you request account deletion, we will delete your personal data within a reasonable timeframe, subject to any retention obligations that prevent immediate deletion.

8. Security

Protecting your data is something we invest in seriously. The technical and organisational measures we have in place include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and Sybet's servers.
• Password hashing — your account password is stored as a cryptographic hash, not in plain text. Even Sybet staff cannot see your password.
• Access controls that restrict which staff members can access personal data, on a need-to-know basis only.
• Regular security monitoring and logging to detect and respond to unusual activity or potential breaches.
• Payment data handled exclusively by certified payment processors who maintain their own security standards.

No system is completely immune to security risks. If a data breach occurs that is likely to affect your rights or interests, we will notify you as soon as reasonably practicable and take steps to contain and investigate the incident.

9. Your Rights Over Your Data

You have the following rights regarding the personal data Sybet holds about you:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can update most account details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so subject to any legal retention obligations that require us to keep certain records — for example, financial transaction records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object: You can object to your data being used for direct marketing at any time. You can manage marketing preferences in your account notification settings.

To exercise any of these rights, contact Sybet support through the live chat on the platform or by emailing [email protected] (please type this address manually into your email client). We will respond to verified requests within a reasonable period.

10. Minors

Sybet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Sybet or shared their data with the platform, please contact us immediately so we can investigate and take appropriate action, including closing the account and deleting the associated data.

We recommend that adults who share devices with minors use parental control software to prevent access to online gaming platforms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable requirements. When we make material changes, we will notify registered players via email or a notice displayed on the Sybet platform before the changes take effect.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically so you stay informed about how your data is being handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with us:

• Live Chat: Available on the Sybet website and mobile app — click the chat icon in the bottom corner of any page.
• Email: [email protected] — please type this address manually into your email client. Do not click on email links from unverified sources claiming to be Sybet.

We treat privacy-related queries as a priority and aim to respond to all requests promptly and thoroughly.